Customers may collect and managePersonal Data when using the Subscription Service. Data4Salesn processes suchdata as a processor under the direction of our customers. Our customers, asdata controllers, are responsible for complying with any regulations or lawsthat require providing notice, disclosure, and/or obtaining consent before collectingtheir customers' Personal Data using the Subscription Service. Please see the"Information We Collect and Process When You Use the SubscriptionService" section and our Customer Data Processing Agreement.
1. What Information We CollectAbout You
2. How We Use Your Information
3. How We Share Information WeCollect
4. How We Transfer Information WeCollect Internationally
5. How We Store and Secure YourInformation
6. Cookies and SimilarTechnologies
7. How to Access & ControlYour Personal Data
8. California Privacy Rights
9. Data Protection Officer
10. Other Important PrivacyInformation
1. What Information We Collect About You
a. Information You Provide toData4Sales
When you interact with us via ourwebsites or use the Subscription Service, we may collect Personal Data andother Information from you, as further described below.
When You Visit our Websites
We collect Personal Data from you whenyou submit web forms or interact with our websites, for example, subscribing toData4Sales blog, signing up for a webinar, or requesting customer support. Wemay ask for your e-mail address, first and last name, job title, and similarbusiness information. You are free to explore some of our websites withoutproviding any Personal Data about yourself.
INBOUND and Other Event Information
When you register for INBOUND orData4Sales event, we collect information such as name, address, phone number,and e-mail address. We use this information to communicate with you and, insome cases, facilitate your registration. Additionally, we may share yourregistration data with INBOUND service providers to provide event informationand improve your experience at INBOUND or future Data4Sales events.
Account and User Information
We collect Personal Data when yousign-up for an Data4Sales account, create or modify user information, setpreferences, or provide any other related information to access or utilize ourSubscription Service.
You may also provide paymentinformation when purchasing products or services, such as a credit card numberor bank account number. We use secure third-party payment service providers tomanage payment processing, which is collected through a secure payment process.
We post customer testimonials andcomments on our websites, which may contain Personal Data. We obtain eachcustomer's consent via e-mail or through other agreements between customers andData4Sales prior to posting the customer's name and testimonial.
b. Information We Collect and ProcessWhen You Use the Subscription Service
When you visit our websites or use theSubscription Service, we automatically collect information about your computerhardware and software. This information can include your IP address, browsertype, domain names, internet service provider (ISP), the files viewed on oursite (e.g., HTML pages, graphics, etc.), operating system, clickstream data,access times, and referring website addresses.
We collect usage data when you or yourusers in your Data4Sales account interact with the Subscription Service. Weengage third-party providers to collect usage data, and we only share data withthese providers in an unidentified manner. Usage data includes metrics andinformation regarding your use and interaction with the Subscription Service,such as what product features you use the most, when an object (like a ticket)is opened and closed, and how often particular features (like workflows) aretriggered in your account.
When you access or use theSubscription Service via our mobile applications, we automatically collectinformation such as your device model and version, operating system, or deviceidentifier.
Third Party Integrations
You may connect third partyintegrations to your Data4Sales account, which may ask for certain permissionsto access data or send information to your Data4Sales account. It is yourresponsibility to review any third party integrations you authorize.
Any permission(s) granted by you,grants these third parties access to your data, which may include (but is notlimited to) granting third-party applications access to view, store, and modifyyour Data4Sales account data. We are not responsible for the practices of thirdparty integrations, so please carefully review the permissions you grant tothird-party applications.
If you use the Gmail integration orchoose to integrate any other G Suite application with Data4Sales, you will beasked to give us access to information from your Gmail or Google account. Youcan learn more about how we access this data here or via in-app notice when youconnect to Gmail.
Google Drive Integration
As part of connecting your GoogleDrive, the Subscription Service will be able to: see your files, upload anddownload your files, and store file contents and titles.
Google Search Console
You can integrate your Google SearchConsole with our Content Management System (CMS). As part of this integration,the Subscription Service will be able to: manage the list of sites and domainsyou control, view and manage the list of sites and domains you control, viewand manage the owners of domains you control.
We may receive information about youor other users of your Data4Sales account from our global network of partners.We may receive this data from our deal and/or lead registration process throughour partners or through our partner co-marketing agreements.
We may receive information from thirdparty service providers, from related companies, and from our business andsolution partners.
Other Data4Sales Companies
We may receive information about youfrom other companies that are owned or operated by Data4Sales, in accordancewith their terms and policies located here.
c. Information We Process on Behalf of Customers
Our online Subscription Service allowsour customers to create and share marketing, sales and customer service content.When customers use the Subscription Service, they may collect Personal Datasuch as first and last name, e-mail address, physical address, phone number, orother information about you. We do not control the content of our customers'webpages or the types of Personal Data that our customers may choose to collector manage using the Subscription Service. We store our customers' informationon our service providers' servers but process it as a processor under ourcustomers' instructions and in accordance with our Customer Terms of Service,which prohibit us from using the information except as necessary to provide andimprove the Subscription Service and as required by law.
Our customers control and areresponsible for correcting, deleting or updating the information they processusing the Subscription Service and for complying with any regulations or lawsthat require providing notice, disclosure, and/or obtaining consent prior totransferring the Personal Data to Data4Sales for processing purposes.
2. How We Use Your Information
a. To Provide the Product and Services
To Market and Promote the SubscriptionService
We use the information you provide toData4Sales to market and promote the products, services, and other offerings.For example, we use the information, like your e-mail or physical address, tosend Information or Data4Sales content to you which we think may be of interestto you by post, e-mail, or other means and send you marketing communicationsrelating to our business. We use this information to promote the use of ourservices to you and share promotional and information content with you inaccordance with your communication preferences.
We may also reach out to you viatelephone to ask about other Data4Sales products or services you may beinterested in. If you have a call scheduled with an Data4Sales representative,we may record and transcribe the call. You will be notified prior to the callthat the call is being recorded, and you will be offered an opportunity toopt-out of having the call recorded.
To Communicate with you about theServices
We use the data you provide toData4Sales when signing up for the Subscription Service to contact you viae-mail or in-app notification about billing, account management, and otheradministrative matters. We send updates to you regarding our Customer Terms ofService or other legal agreements. We may also communicate with you aboutsecurity incidents via e-mail or in-app notification.
We use your information to providecustomer support, such as resolving technical issues you encounter andanalyzing product outages or bugs.
To Provide and Improve theSubscription Service
We use your account information andCustomer Data to provide the product and services to you. For example, we usethe e-mail address you provide when signing up for the product to create youruser account, and we use your payment information to process payments for paiduse of the Subscription Service.
We collect data about how our productsand services are used by monitoring and tracking our product users. We use thisdata to develop and improve our products and services. For example, we useusage data to assess trends and usage across the product to help us determinewhat new features or integrations our users may be interested in. We may shareusage data externally but will only do so in an anonymized and/or aggregatedmanner to build and improve product features.
We use Customer Data in an anonymizedmanner for machine learning that supports certain product features andfunctionality with the Subscription Service. For example, machine learninghelps customer segmentation data models and allows for easier imports of datainto your Data4Salesaccount. You may opt-out of having your Customer Data usedfor machine learning purposes by e-mailing firstname.lastname@example.org
To Secure and Protect our Product andData4Sales Users
We use your account information toinvestigate and help prevent security incidents. We may also use thisinformation to meet legal requirements. We use your information to verify useraccounts and new product sign-ups, and to detect and prevent product abuse.This includes enforcing our Acceptable Use Policy.
For Research and Development
We may share externally or provideother companies with statistical information about our users, but thisinformation will not be used to identify any individual user and will only beshared on an aggregate and de-identified basis. For example, we may publishblog posts on trends or insights into how users are interacting with theproduct.
If you use the mobile applications, wemay send you push notifications from time to time in order to update you aboutevents and promotions. If you no longer wish to receive such communications,you may turn them off at the device level.
Log files are used by Data4Sales toprovide general statistics regarding use of the websites. For these purposes,we do link this automatically-collected data to other personal data such asname, e-mail address, address, and phone number. We also use log files totroubleshoot and investigate security incidents.
Social Media Features
We offer publicly accessible messageboards, blogs, and community forums. Please keep in mind that if you directlydisclose any information through our public message boards, blogs, or forums,this information may be collected and used by others. We will correct or deleteany information you have posted on the websites if you so request, as describedin the section "To Unsubscribe From Our Communications" below.
Or other purposes if we obtain yourconsent
We share your data with third partieswhen you give us consent to do so.
3. How we Share information we Collect
a. Third Parties and Service Providers
We employ other third-parties andservice providers to provide services on our behalf to our website visitors,our customers, and users of the product and services. We may need to share yourinformation with service providers to provide information about products orservices to you. Examples may include removing repetitive information fromprospect lists, analyzing data or performing statistical analysis on your useof the Subscription Service or interactions on our websites, providingmarketing assistance, processing credit card payments, supplementing theinformation you provide us in order to provide you with better service,developing and improving the product and services, and providing customerservice or support. These service providers are prohibited from using yourPersonal Data except for these purposes, and they are required to maintain theconfidentiality of your information. In all cases where we share yourinformation with such agents, we explicitly require the agent to acknowledgeand adhere to our privacy and data protection policies and standards.
We may share data with trustedData4Sales partners to contact you based on your request to receive suchcommunications, help us perform statistical analysis, or provide sales support,or provide customer support. Partners are prohibited from using your PersonalData except for these purposes, and they are required to maintain theconfidentiality of your data.
We partner with trusted third partiesto provide you with co-marketing content that we think may be relevant to you.When you engage with these co-marketing partners, we will tell you who we aresharing data with, and provide a link to the co-marketing partner's privacypolicy so you can learn more about how to opt-out of the partner'scommunications. These co-marketing partners are required to adhere to ourprivacy and data protection policies.
c. Corporate Events
If we (or our assets) are acquired byanother company, whether by merger, acquisition, bankruptcy or otherwise, thatcompany would receive all information gathered by Data4Sales on the websitesand the Subscription Service. In this event, you will be notified via e-mailand/or a prominent notice on our website, of any change in ownership, uses ofyour Personal Data, and choices you may have regarding your Personal Data.
d. Compelled Disclosure
We reserve the right to use ordisclose your Personal Data if required by law or if we reasonably believe thatuse or disclosure is necessary to protect our rights, protect your safety orthe safety of others, investigate fraud, or comply with a law, court order, orlegal process. If you use the Subscription Service, Customer Data is consideredConfidential Information and you should review the Confidentiality terms in theCustomer Terms of Service for more information.
4. How We Transfer Data We CollectInternationally
a. International Transfers withinCompass Global Services Inc.
To facilitate our global operations,we may transfer information to other Data4Sales Affiliates where we haveoperations for the purposes described in this policy.
b. International transfers to thirdparties
c. Privacy Shield Notice
Data4Sales complies with the EU-U.S.Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework(collectively, "Privacy Shield Frameworks") regarding the collection,use, and retention of Personal Data of individuals in the European Union,Switzerland and UK. Data4Sales is committed to subjecting all Personal Datareceived from European Union (EU) member countries, Switzerland and the UK inaccordance with the Privacy Shield Principles. Please note that we do not relyon the EU-U.S. Privacy Shield as a data transfer mechanism. To learn more aboutthe Privacy Shield Principles, visit the U.S. Department of Commerce's PrivacyShield List at https://www.privacyshield.gov.
Under certain conditions, more fullydescribed on the Privacy Shield website, you may be entitled to invoke bindingarbitration when other dispute resolution procedures have been exhausted.
5. How We Store and Secure YourInformation
a. Data Storage and Security
We use a variety of securitytechnologies and procedures to help protect your Personal Data fromunauthorized access, use or disclosure. We secure the Personal Data you provideon computer servers in a controlled, secure environment, protected fromunauthorized access, use or disclosure. All Personal Data is protected usingappropriate physical, technical and organizational measures.
b. Retention of Personal Data
How long we keep information wecollect about you depends on the type of information and how we collect andstore it. After a reasonable period of time, we will either delete or anonymizeyour information or, if this is not possible, then we will securely store yourinformation and isolate it from any further use until deletion is possible.
We retain Personal Data that youprovide to us where we have an ongoing legitimate business need to do so (forexample, as needed to comply with our legal obligations, resolve disputes andenforce our agreements).
When we have no ongoing legitimatebusiness need to process your Personal Data, we securely delete the informationor anonymize it or, if this is not possible, securely store your Personal Dataand isolate it from any further processing until deletion is possible. We willdelete this information at an earlier date if you so request, as described inthe section "How to Access & Control Your Personal Data" below.
If you have elected to receivemarketing communications from us, we retain information about your marketingpreferences for a reasonable period of time from the date you last expressedinterest in our content, products, or services, such as when you last opened ane-mail from us or ceased using your Data4Sales account. We retain informationderived from cookies and other tracking technologies for a reasonable period oftime from the date such information was created.
The data our customers process inconnection with the Subscription Service is retained according to Data4SalesCustomer Terms of Service.
6. Cookies and Similar Technologies
When you visit our websites, sign upfor an Data4Sales account, attend an Aument virtual event, or request moreInformation about Data4Sales, we collect information automatically usingtracking technologies, like cookies and tracking pixels.
c. Third Party Tracking Technologies
7. How to Access & Control YourPersonal Data
a. Reviewing, Correcting and RemovingYour Personal Data
You have the following data protectionrights:
You can request access, correction,updates or deletion of your Personal Data.
You can object to our processing ofyour Personal Data, ask us to restrict processing of your Personal Data orrequest portability of your Personal Data.
If we have collected and processedyour Personal Data with your consent, then you can withdraw your consent at anytime. Withdrawing your consent will not affect the lawfulness of any processingwe conducted prior to your withdrawal, nor will it affect processing of yourPersonal Data conducted in reliance on lawful processing grounds other thanconsent.
You have the right to complain to adata protection authority about our collection and use of your Personal Data.
If you are a customer, prospect, orotherwise interact with an Data4Sales customer that uses our SubscriptionService and would like to access, correct, amend or delete your data controlledby the customer, please contact the relevant customer directly. Data4Sales actsas a processor for our customers and will work with our customers to fulfillthese requests when applicable.
b. Anti-Spam Policy
Our Acceptable Use Policy applies tous and to our customers and, among other things, prohibits use of theSubscription Service to send unsolicited commercial e-mail in violation ofapplicable laws, and requires the inclusion in every e-mail sent using theSubscription Service of an "opt-out" mechanism and other requiredInformation. We require all of our customers to agree to adhere to theAcceptable Use Policy at all times, and any violations of the Acceptable UsePolicy by a customer can result in immediate suspension or termination of theSubscription Service.
c. To Unsubscribe From OurCommunications
You may unsubscribe from our marketingcommunications by clicking on the "unsubscribe" link located on thebottom of our e-mails, updating your communication preferences.
d. To Unsubscribe From Our Customers'Communications
Our customers are solely responsiblefor their own marketing e-mails and other communications; we cannot unsubscribeyou from their communications. If you are a customer, prospect, or otherwiseinteract with an Data4Sales customer, you can unsubscribe from our customers'marketing communications by clicking on the "unsubscribe" linklocated on the bottom of their e-mails, or by contacting them directly.
8. California Privacy Rights
This section applies only toCalifornia consumers. For purposes of this section "PersonalInformation" has the meaning given in the California Consumer Privacy Act("CCPA"). It describes how we collect, use, and share Californiaconsumers' Personal Information in our role as a business, and the rightsapplicable to such residents. The California Consumer Privacy Act("CCPA") requires businesses to disclose whether they sell PersonalInformation. Data4Sales is a business, and does not sell Personal Information.We may share Personal Information with third parties if those third parties areauthorized service providers or business partners who have agreed to ourcontractual limitations as to their retention, use, and disclosure of suchPersonal Information.
b. How We Collect, Use, and Share yourPersonal Information
We have collected the followingstatutory categories of Personal Information in the past twelve (12) months:
– Identifiers, such as name, e-mailaddress, mailing address, and phone number. We collect this informationdirectly from you or from third party sources.
– Commercial Information, such assubscription records. We collect this information directly from you.
– Internet or network information,such as browsing and search history. We collect this information directly fromyour device.
– Geolocation data, such as IPaddress. We collect this information from your device.
– Financial Information, such asPayment Information or financial account numbers in the process of providingyou with a subscription. We collect this information from you.
– Other Personal Information, ininstances when you interact with us online, by phone or mail in the context ofreceiving help through our help desks or other support channels; participationin customer surveys or contests; or in providing the Subscription Service.
c. Your California Rights
You have certain rights regarding thePersonal Information we collect or maintain about you. Please note these rightsare not absolute, and there may be cases when we decline your request aspermitted by law.
The right of access means that youhave the right to request that we disclose what Personal Information we havecollected, used and disclosed about you in the past 12 months.
The right of deletion means that youhave the right to request that we delete Personal Information collected ormaintained by us, subject to certain exceptions.
The right to non-discrimination meansthat you will not receive any discriminatory treatment when you exercise one ofyour privacy rights.
Data4Sales does not sell PersonalInformation to third parties (pursuant to California Civil Code §§1798.100–1798.199, also known as the California Consumer Privacy Act of 2018).
d. How to Exercise your CaliforniaRights
You can exercise your rights yourselfor you can alternatively designate an authorized agent to exercise these rightson your behalf. Please note that to protect your Personal Information, we willverify your identity by a method appropriate to the type of request you aremaking. We may also request that your authorized agent have written permissionfrom you to make requests on your behalf, and we may also need to verify yourauthorized agent's identity to protect your Personal Information.
Please use the contact details below,if you would like to:
– Access this policy in an alternativeformat;
– Exercise your rights;
– Learn more about your rights or ourprivacy practices; or
– Designate an authorized agent tomake a request on your behalf.
9. Other Important Privacy Information
a. We Never Sell Personal Data
We will never sell your Personal Datato any third party.
b. Information About Children
The websites are not intended for ortargeted at children under 16, and we do not knowingly or intentionally collectPersonal Data about children under 16. If you believe that we have collected PersonalData about a child under 16, please contact us here, so that we may delete theinformation.